We're hiring!

We're looking for an Assistant General Manager to lead front-of-house operations and run busy services with confidence, clarity, and care.

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This is a hands-on, service-first leadership role. You’ll be the person running the floor during peak services — owning flow, pacing, team leadership, and guest experience — so that everything feels smooth, warm, and effortless from the outside, even when it’s busy behind the scenes.​

 

What We’re Looking For

We’re looking for an experienced, floor-led hospitality operator who genuinely loves service. You’ve spent time leading teams on the floor in busy restaurants, you’re confident running the door and managing the book, and you know how to keep a service flowing without guests ever feeling rushed or forgotten.

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You’re naturally warm and people-focused, comfortable talking to guests when things go wrong, and able to hold boundaries with calm, clear communication. You care deeply about doing things properly and you understand that great hospitality and strong commercial performance come from well-run services. This role is not for someone who prefers working from an office or avoids guest interaction.

 

What’s In It For You

This is a senior, hands-on leadership role at the heart of the restaurant. You’ll have real trust and autonomy on the floor, working closely with the Owner and Head Chef, and the Bar Manager to shape how services are run day to day.

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It’s a role with clear room to grow, offering exposure to operational decision-making, team leadership, and the commercial side of running a busy, high-performing restaurant — all within a supportive environment that values high standards, strong culture, and genuine hospitality.

 

The Role

• Take full ownership of lunch and dinner services, especially peak services
   

• Be a visible leader on the floor during busy periods, including Friday and Saturday nights
   

• Manage pacing, turns, sections, and guest flow so services run calmly and efficiently
   

• Own hosting, reservations, walk-ins, and waitlists using systems such as 7Rooms, Resy, or ResDiary
   

• Build and manage floor plans that maximise efficiency while maintaining a great guest experience
   

• Lead the front-of-house team during service and set the tone on the floor
   

• Run clear pre-service briefings and thoughtful post-service debriefs
   

• Manage rotas with a focus on building strong, balanced teams
   

• Work closely with the Head Chef to align pacing, covers, and service flow
   

• Build a strong working relationship with the Bar Manager — leading the room together
   

• Make confident real-time decisions during service to protect both the guest experience and the business
   

• Handle guest recovery thoughtfully, addressing root causes rather than masking issues
   

• Support basic HR and admin processes, with senior support where needed
   

 

Practical Details

• Job Type: Full-time

• Location: London (in person)

• Benefits include:

  • Company events

  • Discounted or free food

  • Sick pay

  • Tips

• Applicants must have the right to work in the UK.